Suzi’s role encompasses many things. For her, working with a patient whose life has irrevocably changed, means:
● approaching the person as an individual and acknowledging their hopes, fears, frustrations and behaviours
● building a long-term relationship based on trust and understanding
● keeping people safe until they can do so themselves
● problem-solving: a step-by-step approach to getting clients to where they want to be
● making sure carers are included and provided for, so they can cope with what’s to come
● giving people back their dignity
● giving people achievable goals to motivate them day to day
● approaching challenging situations with empathy and a sense of humour
People who have suffered a life-changing event commonly experience anxiety, low mood and frustration. Suzi is experienced in helping clients cope with such complex emotions following an injury or illness.
She is also used to supporting those who were already dealing with anxiety, learning difficulties, and drug or alcohol dependency before an acute change in their circumstances.
Suzi also works on a consultative basis as a case manager and assesses claimants for litigation purposes. More details of these roles can be found on the Services page.
Based in Plymouth, she has developed solid working relationships with statutory services throughout Devon and Cornwall and further afield.